At Purevale, we want you to feel confident when placing your order. That's why your purchase is covered by our 30-Day Money-Back Guarantee.
30-Day Guarantee
If you are not completely satisfied with your purchase, you may contact us within 30 days of receiving your order to request a refund.
To request a refund, please contact:
Please include your order number and the reason for your refund request so our team can assist you as quickly as possible.
Refund Process
Once we receive and review your request, we will let you know whether it has been approved and provide any necessary instructions.
If your refund is approved, the eligible refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at purevalesupport@gmail.com as soon as possible with your order number and relevant photos.
We will review the issue and work with you to find an appropriate solution.
Important
The 30-day period begins when your order is delivered. Refund requests submitted after the 30-day guarantee period may not be eligible.
For any questions about our refund policy, please contact:
Purevale — Shop with confidence.